FORMATION OF NURSES COMPETENCE IN COMMUNICATIVE ACTIVITY

Abstract

The nurse is called to use the knowledge, skills and abilities in the organization of optimal communication with the family and to provide the necessary counseling to all its members.Research on communications in the health care system of Ukraine has not been conducted, which determined the relevance of this study and its purpose. Aim. To assess the communication skills of nurses.
Methods. During 2019-2020`s, a survey of 217 nurses of medical and preventiveinstitutions of Chernivtsi region was conducted in order to identify communication skills. Out of 217 respondents, 54 (24.9%) had a bachelor's degree and 163 (75.1%) had a junior specialist degree. The results of the questionnaire were evaluated on 7 scales, the average value (of two questions) was determined for each scale separately.
Results. It was found that only 19 people scored more than 60 points, i.e. confidently have a communicative minimum, another 42 people scored from 30 to 60 points, so they need to pay special attention to some unsatisfactory aspects of communication, and 156 people scored less or about 30 points – they should pay attention to increasing communicative competence. Nurses with a bachelor's degree have more communication skills.
Conclusions. At the moment, nurses have an insufficient level of communicative competence, which dictates the need to make changes in the curriculum for the training of nursing professionals at the pre- and postgraduate stages.