Level of patient satisfaction with inpatient reconstructive orthopedic and thaumatological care

Abstract

Objective: to determine the level of patients' satisfaction with the inpatient care received in the «Uzhhorod City Multidisciplinary Hospital» for joint arthroplasty. Materials and methods. Materials: results of a sociological study among 93 patients of the orthopedic and traumatology department of «Uzhhorod City Multidisciplinary Hospital», who underwent joint arthroplasty. The respondents' turnout composed 77.5%. Methods: sociological, medico-statistical, of structural-and-logical analysis. Results. According to the results of the sociological study, it was found that 37.6% of respondents are completely satisfied with the sanitary and hygienic conditions of stay in the hospital, 52.7% are partially satisfied. 12.9% of respondents felt psychological incompatibility with a doctor, 15.1% with middle and 19.4% with junior medical personnel. With a high level of assessment of the qualifications of medical personnel, 4.3% recognized doctors, 7.5% – nurses and 5.4% – junior medical staff as insufficiently qualified. 44.1% of respondents were completely satisfied with the treatment process and 41.9% of them were more satisfied than dissatisfied. Conclusions. According to the results of the study, 84.9% of respondents expressed satisfaction with medical care received and 88.1% of respondents recognized it as of high quality.