Level of physicians’ satisfaction with the activities of laboratory diagnostic services
DOI:
https://doi.org/10.32782/2077-6594/2024.2/14Keywords:
public health, laboratory diagnostic service, physicians, satisfaction with laboratory servicesAbstract
The purpose is to investigate the level of physicians’ satisfaction with laboratory services and determine its probable dependence on the work experience of respondents. Matherials and methods. A sociological survey was conducted of 34 physicians of the municipal non-profit enterprise “Stebnytska City Hospital” of the Drohobych City Council. Statistical analysis of the data was carried out using computer software Microsoft Excel and STATISTICA 12.0. Results. The average satisfaction score of clinicians with the activities of laboratory diagnostic services was 3.9 out of 5.0. At the same time, a statistically significant influence of experience on the level of satisfaction of clinicians with the activities of laboratory diagnostic services was revealed (χ2=40.00; р<0.05). In particular, the highest percentage of respondents satisfied with the activities of the laboratory diagnostic service was identified among physicians with work experience of 10-20 years (60.0%) and more than 20 years (69.2%). The lowest percentage of respondents satisfied with the activities of the laboratory diagnostic service was identified among physicians with work experience of up to 3 years (16.7%). Conclusions. A sociological survey of physicians and determination of their level of satisfaction with laboratory services is the basis for the development of measures for improving the activities of laboratory diagnostic services of municipal non-profit enterprise “Stebnytska City Hospital” of the Drohobych City Council.
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