Complaint Handling Procedure

The editorial board of the scientific journal adheres to the principles of transparency, impartiality, and academic integrity when handling any complaints related to the journal’s activities, editorial processes, peer review, published materials, or potential violations of ethical standards.

Complaints may be submitted by authors, reviewers, readers, or other stakeholders. Each complaint should include a clear description of the issue, justification, and, where possible, supporting evidence (e.g., references, text fragments, data). Anonymous or unsubstantiated complaints may not be considered.

Upon receipt of a complaint, the editorial office conducts a preliminary assessment to determine its completeness and relevance. If necessary, a working group may be formed from members of the editorial board, or independent experts may be engaged for further evaluation. Additional peer review of the manuscript or requests for clarification from authors or reviewers may also be conducted when appropriate.

All complaints are handled confidentially, ensuring impartiality and protection of the rights of all parties involved. Editorial decisions are based on international ethical standards, including the guidelines of the Committee on Publication Ethics (COPE), as well as the journal’s internal policies.

Following the review process, the complainant is informed of the outcome within a reasonable timeframe. Possible outcomes include rejection of the complaint, requests for corrections, publication of corrections (corrigendum/erratum), expression of concern, or retraction of the article.

The editorial board reserves the right not to consider complaints that contain offensive language, are unrelated to the journal’s activities, or are submitted in violation of the established procedure.